A customer is noted as being 'delinquent' when they have an outstanding balance, but is still being serviced. This enables you to keep servicing the customers, but know when payments are received for their account. Many use this feature for customers on an agreed 'payment plan'. A 'D' is put on their Customer Profile screen in the Action Code field. The field then will turn Red and the customer will be displayed as Red on any of the Customer Scan screens.
When payments are received for the customer, a 'D' will be displayed in Cash Receipts Entry/Update. In addition, when the Cash Receipts Edit & Post Lists are printed, a separate list is printed of all payments received for delinquent customers. This list can be given to the Collections department for follow up.