A customer is noted as being 'locked' when they have an outstanding balance to the point that they should no longer be serviced. An 'L' is put on their Customer Profile screen in the Action Code field. The field then will turn Red and the customer will be displayed as Red on any of the Customer Scan screens. This will prevent work orders from being created and all locked customers can be excluded from Route Lists, or all locked customers can print on a Route List to tell the driver who NOT to pick up. (Please see the 'Running Route Lists' section for additional information).
When payments are received for the customer, an 'L' will be displayed in Cash Receipts Entry/Update. In addition, when the Cash Receipts Edit & Post Lists are printed, a separate list is printed of all payments received for locked customers. This list can be given to the Collections department for follow up.