About Soft-Pak®

THE waste industry technology specialists committed to YOU

Software Created By Hauler For Haulers

Soft-Pak is the leading back-office system software provider for a simple reason. Soft-Pak was originally designed decades ago by haulers for haulers. Our software is intuitive – as well as our interface. We’re constantly working to better understand haulers’ specific needs and we work to ensure the products and services we provide remain relevant. We started in the trenches alongside haulers – and we take pride in the customer connections we continue to maintain. At Soft-Pak, our customers are our lifeblood. We view them as family.

The Soft-Pak® Difference

From the very start, Soft-Pak has been committed to providing waste haulers with the highest quality, affordable technology solutions to help them run their businesses easier and more profitably. We are U.S.-based and have 100% U.S. team members. We provide solutions for small to large hauling operations and

Our History

In the early ’80s, our first product was developed for a diverse client base consisting primarily of financial and distribution companies, including three waste hauling companies. A decision was made to focus efforts specifically towards the waste industry. Developments have expanded over the years, releasing i-Pak in 2001 and migrating our application to the cloud in 2005. Our latest version continues our customer-driven philosophy, offering an advanced modular software suite with ongoing enhancements that allow customers efficient control of their operation.

Our Philosophy

From the beginning, Soft-Pak has consistently approached the challenges of the industry by listening to our customers first. We always work for our customers. We strengthen our products by incorporating what users tell us they need and converting those ideas into the latest revision. That innovation pipeline is intact today – ensuring Soft-Pak products and services remain cutting edge tomorrow.

Our Mission

Soft-Pak will deliver a premier solution with professional support services to our customers. These solutions must provide demonstrable value to our customers by generating a solid return on investment. We will meet this commitment by strictly adhering to the following guidelines:

  • Our most valued assets are our customers and our employees.
  • The customer is our future, they will receive our utmost support and commitment.
  • We will empower employees to meet and exceed customer expectations.
  • We are responsible for the answer to unasked questions.
  • Solutions must be cost-effective, timely and when possible, proactive.
  • “If we don’t take care of the customer, somebody else will.”

Our People

The Soft-Pak team consists of skilled individuals who specialize in the fields of programming, software development, information management, training, and business management. Most employees have waste hauling backgrounds, as many employees have been using Soft-Pak for years at private waste haulers. We are based in the USA, and we do not outsource our development, support, or training. The entire Soft-Pak team is experienced and dedicated to our client’s success.

Our Solutions

Soft-Pak has a complete suite of software solutions for every aspect of waste hauling businesses, providing more efficient operations and better bottom lines,

Software Solutions for the Waste Industry

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