Helping Fleets Make Better Decisions, Faster.
Seamless Integration
The power of the Soft-Pak® back-office systems – along with our Mobile-Pak® in-cab computing tablet, allows us to meld perfectly with Heil® and 3rd Eye® to produce a rich stream of data that represents virtually every aspect of a fleet’s asset during a workday. Fleet owners can access this passively collected data through our industry-leading interface – to generate customer billing, track landfill weight tickets via our Scale-Pak® software, optimize route productivity via our Map-Pak® tablet-based turn-by-turn routing software. In short, Collected Connections® makes it a lot easier for fleets to improve service levels and grow closer to their customers.
Helping Fleet Owners Better Connect With Customers
Fleets face continued frustration around their ability to connect with their customers. Fleet owners need better tools to communicate with their drivers – to ensure customer needs are met – while also ensuring they are operating efficiently… and safely. Introducing Connected Collections from Environmental Solutions Group companies, 3rd Eye Soft-Pak, and Heil. Together, we’ve developed Connected Collections to help fleet owners make better decisions faster. While a Heil body connected to 3rd Eye and Soft-Pak will provide the most advanced stream of data and the most comprehensive list of options to better run your business – you can easily connect your non-Heil fleet as well. Take a moment to view the video below to introduce yourself to the power of Connected Collections and what it can do for you, your fleet – and your customers.
All the info you need, gathered effortlessly
It all starts with Soft-Pak data connections. Routing software talks to the vehicle to communicate the route. Customer software talks to the navigation system to tell the driver where to go – including last-minute changes or additions. The truck relays productivity and customer service information to the billing department to deliver accurate billing – improving customer service. The customer relationship is strengthened. The fleet operations manager is provided with information on where his fleet is, the status of their route – as well as pending delays. That’s what Soft-Pak brings to ESG’s Connected Collections strategy. Soft-Pak, combined with Heil and 3rd Eye means that fleet owners are provided the information to make better decisions faster.
It’s important to note that all route and vehicle data collection is passive so that the driver can focus on operating the vehicle safely without having to shift focus to either take images or input route collection information.
Map-Pak & Mobile-Pak
Soft-Pak Mobile-Pak and Map-Pak software provide turn-by-turn route guidance – real-time productivity status, and communication between dispatch and the operator for immediate workload revisions via their in-cab tablet. Access pictures or videos immediately when a customer has been serviced, and provide customers with an updated service schedule if there are delays on the route. This dramatically increases route productivity and end-user satisfaction.
Service Verification
Positive Service Verification images, collected passively, are sent to Soft-Pak for customer service, billing, and reporting. Fleets can access pictures or videos immediately when a customer has been serviced, when the container is overloaded, not out, or when it is blocked and can provide customers with an updated service schedule if there are delays on the route.
Safety
With 3rd Eye, safety video – captured in real-time from up to eight camera inputs, is ported to the 3rd Eye review team to help improve driver behavior, as well as provide fleet owners with a view of what the driver sees… and what doesn’t see. Video findings can be used for positive coaching events, as well as post-accident fault mitigation.
Fleet Maintenance
Engine data is run through analytics for predictive maintenance where open work orders can be automatically sent to a fleet’s maintenance system based on vehicle fault codes – via the 3rd Eye Optim-Eyes® module.
Generate revenue. Reduce costs. Automate Processes.
Get Closer To Your End-Users.
With over 1-million data points generated per truck per day – along with asset positional information, Soft-Pak and 3rd Eye provide revenue-generating solutions, such as overloaded container and contamination recognition, as well as cost-reduction solutions, like additional excise tax recovery, identifying “not outs”, or blocked containers. All of this is ported to Soft-Pak back-office solutions for additional customer reporting and billing. Soft-Pak also helps fleets better utilize their assets with in-cab tablet solutions like Mobile-Pak, which when linked to Map-Pak – allows fleets to service new customers in real-time without the nuisance of paper route sheets or missed pickups. Further, with Soft-Pak in your corner, you can communicate with your customers if route collection is delayed, due to traffic conditions or other interruptions. All of this is possible right now to help customers make better decisions, faster.
Generate Revenue
Reduce Costs
Automate Processes
Identify Recycling Contamination & Overloaded Containers
Identify "Not-Outs" or Blocked Containers
Integrated IFAT Reporting & Truck Info To Maintenance MRP
With ESG Connected Collections, fleet owners now have the information to help make better decisions faster. Drivers drive. Customer Service Representatives have information at their fingertips to resolve service issues immediately – the first time. Fleets stay connected with their customers. Get connected today by reaching out to your nearest Soft-Pak, Heil or 3rd Eye sales representative.
Make better decisions. Faster.
The nationwide Connected Collections team is here to help you and your business make better decisions…faster. Contact us today for a free, no-obligation consultation.
