Committed to providing our customers with superior services & support.
Services and Support
A technology partner committed to your business' success
If you’re a Soft-Pak® customer – you’re family. Since our founding… Soft-Pak has been dedicated to our client base. Not only with continued development enhancements, but with knowledgeable individuals who understand and support the solid waste industry. All support, training, and consulting professionals are based here in the United States, with years of waste hauling and Soft-Pak experience…. When you need assistance, Soft-Pak has the team to help.
If you have questions or technical issues, we’re here to ensure you’re back up and running with the answers you need. Whether you call or email us – we’re always here to help and rest assured that we have your back. We offer support services Monday–Friday from 7:00 AM to 5:00 PM (in your time zone), and always have someone on call 24/7 362 days a year. Users can also email questions directly to our support team.
Implementation Support
Our implementation team includes a core of skilled, system analysts with over 35 years of industry knowledge and experience. In fact, 100% of our analysts came to us directly from the waste industry! Working with our talented IT professionals, our systems analysts expertly install and configure the software and hardware needed to support your specific business and operational requirements. In addition, these professionals will:
- Work closely with your entire organization prior to implementation to gather customer-specific information about your business and your requirements
- Optimize system performance to maximize system benefits
- Provide expert training on all Soft-Pak products
- Provide industry-proven recommendations
- They focus on your business from start to finish. The system analyst that is assigned to your implementation will see you through on your first month’s “go live” bill run.
Our experience and industry know-how help you through the process, no matter the size of your operation or staff. Let Soft-Pak take the stress out of implementation.
Training
Our Soft-Pak training team is part of the implementation group that assists with converting and starting your initial billing cycles with Soft-Pak or e-Pak™. These trainers are experts and have you covered – whether you have a single user system or a large multi-state operation with multiple lines of business.
With the Soft-Pak training and support team helping to manage your conversion, Take the time to investigate so you can understand the value of a truly successful conversion, your customer service, operations – and executives – will be in sync with your billing, routing, and/or scale software. Let Soft-Pak put you in the driver’s seat.
System Utilization Audits
The System Utilization Audit is designed for existing Soft-Pak users who may not be taking full advantage of their system. With our standard System Utilization Audit, an experienced Soft-Pak systems analyst will spend 3 days with users at your site(s) to observe how the system is being used, which features are being underutilized, and how some features may be better utilized.
Following the audit, the analyst will prepare a complete report that includes recommended procedural changes, additional training, and any other elements that will help you take better advantage of your software investment. This small investment often provides big returns to optimize the use of the software.
Custom Programming
Our powerful Soft-Pak solution is designed to meet the ever-changing business-critical software requirements of waste companies. Our experienced programming team will work closely with your management, users, and IT staff to identify your specific needs, and customize our standard products to meet your requirements.
Our skilled programmers are full-time Soft-Pak employees who share over 90 years of programming experience and 40 years of Soft-Pak experience. We do not outsource any of our programming services. This helps to ensure continuous product quality and seamless software updates and upgrades.
A key element to a seamless, software migration is converting your old database to your new software system. The conversion process must be timely and it must be reliable. Losing valuable customer data or having to manually key in hundreds – or thousands – of customer records is not an option. Soft-Pak can provide data conversion services, saving time and money.
