Customer Support

Our software solutions are supported by a knowledgeable and friendly staff of experienced waste industry and software professionals who are in constant communication with our clients. This ongoing communication is the foundation of our service plan, providing an invaluable idea exchange that keeps Soft-Pak™ ahead of the latest trends in the waste and recycling industry.

With over 100 years of combined Soft-Pak experience, our customer support team is ready to assist with operational and system-level questions whenever you need answers. We are here when you need help:

  • Answer technical questions related to Soft-Pak software
  • Retrieve specific information for your system – troubleshoot
  • Assist with networking difficulties
  • Create special reports specific to your business
  • Instant message directly from Soft-Pak or e-Pak™ to the support department
  • We should be the first phone call for questions related to your Soft-Pak system

We offer support services MondayFriday from 7:00 AM to 5:00 PM (in your time zone), and always have someone on call 24-hours per day, 7-days per week, and 362 days per year. No time to talk? Your users can e-mail questions directly to our support team.